Warranty and repairs
SAFIBRA warrants its products to be free from defects due to materials and workmanship under normal use and service for one year after delivery to the ultimate user. Should your product develop any malfunction during the warranty period due to faulty materials or manufacture, we will replace or repair it, at our discretion, free of charge. An extended warranty, which extends your warranty by further 12 or 24 months, can be purchased for an additional fee.
THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGES TO YOUR PRODUCT:
- after the warranty period expires
- from unauthorized interfering with the device, repair services or work by third parties or the customer without the prior written consent of SAFIBRA
- if the product has been used outside the operating range, has been neglected, involved in an accident, subjected to a power surge, or has been used contrary to the instructions in the user guide
When contacting our Technical support department, always give an invoice or order number, product serial number, and a complete description of the issue you are experiencing. This will speed up the entire process of processing your repair.
If Technical Support has determined that your product requires service, you will be provided with an RMA number. Afterward, please follow these steps:
Package the product carefully to prevent damage in transit (e.g. wrapped in original cardboard packaging with protective elements, bubble wrap, etc.).
Reference SAFIBRA’s RMA number on the outside of the box, include the invoice or proof of installation date to verify warranty, and ship the product to SAFIBRA, s.r.o., U Sanitasu 1621, 251 01 Říčany, Czech Republic.
If possible, obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to our facility.
Warranty repairs will be returned to customers as soon as possible after the repair has been completed (you may expect a 2 to 4 weeks turnaround depending on the severity of the repair).
If the product is out of warranty, or damaged due to warranty exclusions or warranty terms have been voided, SAFIBRA will give a price estimate which must be accepted in writing before the actual repair procedure is initialized.
Should the customer decline the repair costs, the unit will be returned as it was received. In this case, the shipping costs shall be invoiced to the customer. These must be paid before the return of the product.
If the product is returned to SAFIBRA as defective without contacting our technical department prior to shipping the product and yet no fault is found after testing and evaluation, a fee covering diagnostic services, postage, and packing shall be levied against the customer. This fee must be paid before the return of the product.